Refund Policy | Pass My Online Class

Last Updated: January 2025

At Pass My Online Class, we stand behind the quality of our work. We want every student to feel confident when choosing our services, which is why every order is backed by a fair and transparent refund policy. This policy explains the conditions under which refunds may be issued.

14-Day Money-Back Guarantee. If we are unable to deliver the service as agreed, you may be eligible for a full or partial refund in accordance with the terms below.

1. Eligibility For A Refund

You may be eligible for a refund in the following situations:

We are unable to assign a suitable expert to your order.
The work delivered does not meet the requirements you originally provided and cannot be corrected through revision.
A verifiable delay on our part causes the work to be delivered after the agreed deadline.
Duplicate payment or an accidental charge occurs.

2. Situations Where Refunds Do Not Apply

Refunds are generally not available in the following cases:

Requirements or instructions were changed after work was completed based on the original brief.
Deadlines were missed due to incomplete, inaccurate, or late information provided by the student.
Dissatisfaction based on requirements that were not communicated at the time of the order.
The order has been completed and approved without a revision request within the stated timeframe.

3. Revisions Before Refunds

Before issuing a refund, we will always try to make the work right through free revisions. If the delivered work does not match your original instructions, please request a revision so our expert can correct it promptly. Most concerns are resolved quickly at this stage.

4. How To Request A Refund

To request a refund, contact our support team at info@passmyonlineclass.com with your order details and a clear explanation of the issue. Refund requests should be submitted within 14 days of delivery. Our team will review your request and respond promptly.

5. Refund Processing

Approved refunds are processed back to your original payment method. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

6. Partial Refunds

In some cases, a partial refund may be offered where part of the work meets the agreed requirements and part does not. The amount is determined fairly based on the portion of the service satisfactorily delivered.

7. Contact Us

If you have any questions about this Refund Policy, please contact our 24/7 support team at info@passmyonlineclass.com. We are always happy to help.